Privacy policy
Last updated:
This policy is a plain-English template. Have it reviewed for your situation before relying on it.
Who we are
is a provider of AI receptionist services. For any privacy question, email . In this policy, "we", "us" and "our" mean , the operator of this website.
What we collect
- Enquiries: your name, business name, email, phone number and message when you use a form or email us.
- Demo builder: the business details you type are processed in your browser to create the demo. They are not sent to us unless you submit the "Make it real" form.
- Live demo calls: if you call the demo line or talk to Ava in your browser, the call is processed by our voice AI provider to generate responses, and a transcript may be kept to improve the service.
- Client call data: for clients, the AI receptionist processes callers' names, numbers and the reason for their call on the client's behalf.
How we use it
- To reply to enquiries and provide a demo or pilot (legitimate interests, or steps before a contract).
- To deliver the service to clients (contract).
- To meet legal and tax obligations (legal obligation).
We don't sell personal data, and we don't use it for advertising.
Clients' callers
When we run an AI receptionist for a business, that business is the data controller for its callers' data and we act as its data processor under a written data processing agreement. Callers are told they are speaking with a virtual assistant.
Who we share data with
Trusted service providers that help us run the service, such as voice AI and telephony platforms, AI model providers, email and calendar tools, and form handling. Some of these process data outside the UK or EEA; where they do, appropriate safeguards such as standard contractual clauses are used.
How long we keep it
Enquiries: up to 24 months after our last contact. Client call data: for the period agreed with each client, and deleted on request or at the end of the contract. Financial records: as long as the law requires.
Your rights
Depending on where you live (including under UK GDPR, EU GDPR and US state privacy laws), you can ask to access, correct, delete or restrict use of your data, object to processing, or ask for a copy. Email . In the UK you can also complain to the Information Commissioner's Office (ico.org.uk).
Cookies
This website does not use advertising cookies. With your consent, we use Google Analytics cookies to understand how visitors use the site (pages viewed, time on page, and actions such as playing a demo or using the calculator), with IP addresses anonymised. Analytics only loads if you click Accept on the cookie banner, and you can change your choice by clearing this site's data in your browser. Fonts are loaded from Google Fonts, which receives your IP address to deliver them.
Changes
We may update this policy. The date at the top shows the latest version.