Speech recognition
Turns the caller's voice into text instantly, with accents and background noise.
Watch the story
One call, from ring to booked.
70 seconds · sound on · fictional clinic and caller
How it works
From the first ringto booked.
An AI receptionist is a voice assistant that answers your business phone, talks with callers in natural language, books them in and sends you the details. Here's every step of a real call.
The call journey
What happens on every call
STEP 01 · THE CALL
A customer calls your usual number
Nothing changes for your customers. They ring the same number that's on your website, Google profile and van.
STEP 02 · FORWARDING
If you can't answer, the call forwards
You choose when: only missed calls, when the line is busy, after hours, or every call. Forwarding is a setting on your phone line, so you keep your number.
STEP 03 · FIRST RING
Your AI receptionist picks up instantly
It greets the caller with your business name, in a warm natural voice, and says it's your virtual assistant.
AI receptionist"Good evening, Brightside Dental, you're through to Ava, the clinic's virtual assistant. How can I help?"
STEP 04 · UNDERSTANDING
It understands what the caller needs
It listens, turns speech into text, and works out the request using everything it knows about your business: services, prices, hours, area and your rules.
Caller"I've chipped a tooth and it's quite sore. Can I be seen soon?"
STEP 05 · ACTION
It does the right thing
Depending on the call, it handles one of four outcomes:
📅Books the appointment
Checks your calendar and books a free slot while the caller is on the line.
💬Answers questions
Prices, opening hours, location, services, parking. Only from the facts you gave it.
⚡Transfers urgent calls
Emergencies or VIP callers are put straight through to your mobile.
✉️Takes a message
If it's unsure, it takes the details and promises a call back, instead of guessing.
STEP 06 · CONFIRMATION
The caller gets a confirmation text
Booking time, address and anything they need to bring, sent by SMS as soon as the call ends.
STEP 07 · YOUR SUMMARY
You get the details on your phone
Who called, their number, what they needed and what was booked. The booking is already in your calendar.
SMS to youNew emergency booking · Sarah Collins · 07700 900123 · Chipped tooth · Tomorrow 8:40
EVERY MONTH
We review and improve it
We listen back, add answers to new questions and send you a report of every call it handled.
Inside the receptionist
Four parts, working in real time.
Your business brain
An AI model trained only on your details: services, prices, hours, FAQs and the rules you set.
Natural voice
Replies in a warm, human-sounding voice in the accent your customers expect.
Connected tools
Books into your calendar, sends texts, updates your CRM or transfers the call.
You stay in control
Your rules, always.
When it answers
Missed calls only, after hours, when busy, or every call. Change it any time.
What it can book
Which services, which days and times, and how far ahead.
What counts as urgent
You decide which calls are put straight through to you.
What it never does
It never invents prices or gives medical, legal or safety advice. It says it's a virtual assistant.
See it with your business
Hear your receptionist handle a call.
Build a free demo with your business details, or work out what missed calls are costing you right now.