Good questions.
If yours isn't here, ask the live demo line or send us a message.
Your callers
Will callers know they're talking to AI?
Yes. It introduces itself as your virtual assistant. Being upfront builds trust, and most callers simply want a quick answer or a booking.
What if a caller asks for a real person?
It can transfer the call to you, or take a message and promise a call back, depending on how you'd like it handled.
Can it handle urgent calls?
Yes. You decide what counts as urgent (a leak, a dental emergency, an injured pet) and it transfers those calls to your mobile straight away.
Which languages and accents?
English in the accent your customers know (British, American, Australian and more). Other languages such as Arabic, Spanish, French or Urdu are possible on request.
Setup
Do you work with businesses in my country?
Yes. We set up AI receptionists for businesses anywhere in the world. Everything is done online, and calls are answered on a local number for your country where available.
Do I need a new number or phone system?
No. You set call forwarding on your existing number for missed, busy or after-hours calls. We'll guide you through it.
How long does it take to go live?
Usually five working days: a short call, a details form, the build, testing with you, then go-live.
Can it book into my calendar?
Yes, on every plan. It works with Google Calendar, Outlook, Calendly and many booking systems. If yours isn't supported, it can collect booking requests for you to confirm.
What does it do when it doesn't know an answer?
It takes the caller's details and question and sends them to you. It's instructed never to invent prices or advice.
Privacy and data
Is my callers' data protected?
Yes. The setup follows data protection principles such as GDPR: callers are told they're speaking with an AI, only necessary details are collected, data is stored with reputable providers, and you can ask for call data to be deleted. A data processing agreement is available for every client.
Are calls recorded?
Only if you want them to be, and callers are told. Many clients use transcripts and summaries only.
Pricing
How much does it cost?
Plans start at $249 a month plus a one-time setup fee. Every plan starts with a 14-day free pilot, and pilot partners also get free setup and launch pricing. See pricing.
Is there a contract?
No long contract. Monthly plans with 30 days' notice to cancel.
Who will I be working with?
Our small team of AI voice specialists. The same people who build your receptionist look after it every month, so you always know who to talk to.